Text is an AI customer service platform from Text, Inc., the company behind LiveChat, ChatBot, HelpDesk and KnowledgeBase. In 2026 these products came together in one platform, with an AI Agent included in every plan that answers questions, recommends products and hands chats to your team.
Last updated: October 17, 2026. Prices and features change often, so always confirm on the official website before you buy.
Best for: Ecommerce stores and support teams that want AI to sell and support
Starting price: Essential $19/user/month (billed yearly)
What is Text?
Text combines an AI Agent, live chat, a shared inbox, tickets, knowledge sources and skills (automations) in one workspace. It connects website chat, email, Messenger, WhatsApp and SMS, and integrates with Shopify, WordPress, WooCommerce, Webflow, BigCommerce, Magento, Salesforce, HubSpot and Slack. Developers get the Text API, SDKs and Text MCP. Text says more than 30,000 teams use the platform.
Key features
AI Agent that sells and supports
The agent learns from your website, files (PDF, DOCX, PPTX, TXT, CSV, MD) and articles, works in 46 languages and can detect buying intent, recommend products and qualify leads. You choose its tone, answer length and up to 10,000 characters of custom instructions. Setup: How to set up the Text AI Agent.
Skills
Default skills cover welcome messages, tickets, collecting customer details, transfer to human and discount codes. Up to 10 custom skills per agent let it tag chats, create tickets, transfer to teams or send transcripts, built from a plain-language prompt. See custom skills.
Shopify selling
On Shopify the agent shows product cards with add to cart in chat, answers order status questions and shows returning visitors their saved cart. See Text + Shopify.
Human handoff and supervision
Transfers carry full context, with a ticket fallback if nobody answers within 30 seconds. Growth adds chat supervision and takeover, summaries and team reports.
Multiple agents and routing
Growth and Enterprise support multiple AI agents per brand, website, language or use case, routed by URL, domain or country.
Text pricing
| Plan | Yearly billing | Monthly billing | AI included |
|---|---|---|---|
| Essential | $19/user/month | $25/user/month | 1 AI agent, 10 AI resolutions/month |
| Growth | $79/user/month | $99/user/month | 10 AI agents, 200 AI resolutions/month |
| Enterprise | Custom pricing, SSO, SLAs, white-label widget | ||
Extra AI resolutions cost $49.50 per pack of 50 and are added automatically when you reach your limit. There is a 14-day free trial with no card required. Full breakdown: Text AI Agent pricing.
Pros and cons
Pros
- AI Agent included in every plan
- Strong ecommerce selling features, especially on Shopify
- Live chat, inbox, tickets and AI in one place
- Custom skills built from plain-language prompts
- 46 languages and multi-agent routing
Cons
- Per-user pricing adds up for large teams
- Only 10 AI resolutions on Essential
- Automatic refill packs can raise the bill during busy periods
- No free plan, only a 14-day trial
Who should use Text?
- Online stores that want chat to recommend products and recover carts.
- Support teams moving from live chat to AI-assisted service.
- Multi-brand and multilingual businesses that need separate agents.
- Former LiveChat users (see LiveChat is now Text).
Text tutorials
- How to Set Up the Text AI Agent (Step-by-Step)
- How to Train an AI Agent on Your Website, Files and FAQs
- How to Write AI Agent Instructions (With Prompt Templates)
- How to Add the Text Chat Widget to Your Website or WordPress
- How to Connect the Text AI Agent to Shopify
- How to Create a Custom Skill for the Text AI Agent
- How to Set Up AI-to-Human Handoff in Text
- How to Offer Discount Codes in AI Chat to Save Sales
- How to Run Multiple AI Agents for Different Websites or Languages
- How to Measure and Improve Your AI Agent Resolution Rate
Comparisons and guides
- Best AI Customer Service Agents for Small Businesses (2026)
- Text AI Agent Pricing 2026: Plans, AI Resolutions and Real Costs
- Text vs Tidio (2026): Which AI Chat Platform Is Better?
- Text vs Intercom Fin (2026): AI Customer Service Compared
- Text vs Gorgias for Shopify Stores (2026)
- LiveChat Is Now Text: What Changed and What It Means for You
- Best AI Chatbots for Shopify Stores in 2026
- AI Agent vs Chatbot vs Live Chat: What Is the Difference?
- How to Calculate the ROI of an AI Customer Service Agent
- Text AI Agent Alternatives: 6 Best Options in 2026
FAQ
Does Text have a free trial?
Yes, 14 days with no credit card required.
Is Text the same as LiveChat?
LiveChat is now part of the Text platform from the same company, together with ChatBot, HelpDesk and KnowledgeBase.
How much does the Text AI Agent cost?
It is included in plans from $19 per user per month (yearly), with 10 AI resolutions on Essential and 200 on Growth.
Verdict
Text is one of the most complete AI customer service platforms for businesses that want chat to drive revenue as well as answer questions. Start the 14-day trial, add your website as knowledge, and measure how many chats the AI resolves before choosing a plan.
Some links on this page may be affiliate links. See our Affiliate Disclosure.
AI Automation Tools Top 10
Text.com- AI Agent that sells and supports 24/7
- Live chat, inbox, tickets & Shopify
- 14-day free trial, no card needed