If you used LiveChat, ChatBot, HelpDesk or KnowledgeBase, you have probably noticed the name Text everywhere. Text, Inc. is the company behind these products, and in 2026 it brought them together into one AI customer service platform under the Text name.
Last updated: October 17, 2026. Prices and features change often, so always confirm on the official website before you buy.
Key takeaways
- Live chat, chatbot, help desk and knowledge base now work as one platform.
- The customer-facing AI Agent is included in every plan instead of being a separate ChatBot purchase.
- New plans: Essential, Growth and Enterprise, priced per user.
What changed
| Before | Now in Text |
|---|---|
| LiveChat (live chat) | Inbox and live chat |
| ChatBot (separate AI bot) | AI Agent, included in plans |
| HelpDesk (tickets) | Tickets inside the same platform |
| KnowledgeBase | Knowledge sources and articles for AI |
The new AI Agent
The AI Agent learns from your website, files and articles, answers in 46 languages, recommends products, uses custom skills to take actions and hands chats to your team with context. Text cites up to 74% resolved chats and up to 266% higher conversion for shoppers who engage with the agent; these are vendor figures.
New plans
| Plan | Yearly | Monthly | AI resolutions |
|---|---|---|---|
| Essential | $19/user/month | $25/user/month | 10/month |
| Growth | $79/user/month | $99/user/month | 200/month |
| Enterprise | Custom | ||
Read the full breakdown in Text AI Agent pricing.
What existing LiveChat users should do
- Check your current plan and renewal terms in your account before switching
- Add your website and help articles as knowledge sources for the AI Agent
- Turn on Transfer to human so customers can always reach your team
- Review AI chats weekly for the first month
Best for: Former LiveChat users and new teams
Starting price: Essential $19/user/month (billed yearly)
Should you switch to something else?
If you liked LiveChat, the core chat experience continues, now with AI built in. If you only need a cheap FAQ bot, compare the best Text alternatives.
Related guides
- How to Set Up the Text AI Agent (Step-by-Step)
- How to Train an AI Agent on Your Website, Files and FAQs
- How to Write AI Agent Instructions (With Prompt Templates)
- How to Add the Text Chat Widget to Your Website or WordPress
- How to Connect the Text AI Agent to Shopify
- How to Create a Custom Skill for the Text AI Agent
- Best AI Customer Service Agents for Small Businesses (2026)
- Text AI Agent Pricing 2026: Plans, AI Resolutions and Real Costs
- Text vs Tidio (2026): Which AI Chat Platform Is Better?
- Text vs Intercom Fin (2026): AI Customer Service Compared
Frequently asked questions
Is LiveChat shutting down?
The products are being brought together under the Text platform. Check Text’s official announcements and your account for any timeline that affects your plan.
Do I still need ChatBot separately?
On the new Text plans the AI Agent is included. Legacy plans may differ, so confirm in your account.
Final verdict
The move to Text turns LiveChat from a chat tool into an AI customer service platform. For most existing users, the best next step is to set up the AI Agent with good knowledge and test it for two weeks. Start with our setup guide.
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