Text.com is an AI customer service platform from the team behind the LiveChat products, with more than 20 years in customer service software. It positions itself as a way to turn support conversations into revenue, combining an AI agent, live chat, inbox and help desk.
Last verified: October 14, 2026. Prices and features change often, so always confirm on the official website before you buy.
What is Text.com?
Text.com offers an AI Agent, Inbox, Help desk, Live chat and a Text API with SDKs, plus a Text MCP for connecting the platform to AI assistants. It integrates with Shopify, WooCommerce, BigCommerce, Webflow, Salesforce and HubSpot.
Key features
AI Agent that sells and supports
The AI Agent monitors visitor intent (pages viewed, products compared), starts proactive chats, recommends products, qualifies leads and hands off to a human with full context when needed.
Live chat, inbox and help desk
Handle chats, emails and tickets in one place, with routing and reporting for support teams.
Revenue reporting
Reports show revenue, leads and retained customers influenced by conversations, so you can measure support as a growth channel.
Developer platform
The Text API, SDKs and MCP let developers build custom integrations and connect AI assistants.
Text.com pricing
| Plan | Annual billing | Monthly billing | AI included |
|---|---|---|---|
| Essential | $19/user/month | $25/user/month | 1 AI Agent, 10 AI resolutions/month |
| Growth | $79/user/month | $99/user/month | 10 AI Agents, 200 AI resolutions/month |
| Enterprise | Custom pricing | ||
Yearly billing saves up to 24%, and there is a 14-day free trial with no card required.
Pros and cons
Pros
- Mature live chat and help desk heritage
- AI agent focused on sales as well as support
- Strong ecommerce and CRM integrations
Cons
- Per-user pricing adds up for large teams
- AI resolutions are capped per plan
Who should use Text.com?
- Ecommerce stores that want chat to drive sales
- Support teams moving to AI-assisted service
- Businesses using Shopify, Salesforce or HubSpot
Text.com alternatives
- Tidio: simpler and cheaper for small stores.
- Chatsimple: AI agents for lead qualification and meetings.
- HubSpot AI: CRM-based customer agent.
FAQ
Does Text.com have a free trial?
Yes, 14 days with no card required.
Is Text.com the same as LiveChat?
Text.com is the platform from the company behind LiveChat and related products, now centred on an AI customer service engine.
Verdict
Text.com suits businesses that want their chat and AI to generate revenue, not only answer tickets. Try it for 14 days on your highest-traffic product pages and compare conversion rates with your current setup.
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AI Automation Tools Top 10
Text.com- AI agent for sales & customer support
- Live chat, inbox & help desk in one
- 14-day free trial, no card needed