Gorgias is the best-known help desk built specifically for Shopify. Text (formerly LiveChat) has added a Shopify-native AI agent focused on selling. Both can answer “where is my order”, but they take different approaches.
Last updated: October 17, 2026. Prices and features change often, so always confirm on the official website before you buy.
Key takeaways
- Text: AI shopping assistant in chat (product cards, add to cart, cart recovery), priced per user.
- Gorgias: ecommerce help desk priced by ticket volume, never per agent, with AI charged per resolution.
Side-by-side comparison
| Text | Gorgias | |
|---|---|---|
| Pricing model | Per user, AI resolutions included | Per ticket volume (50 to 5,000/month), AI per resolution |
| Entry price | From $25/month via Shopify (monthly) | About $10/month Starter (reported) |
| AI focus | Selling + support | Support automation with order data |
| In-chat add to cart | Yes | Check current features |
| Channels | Chat, email, Messenger, WhatsApp, SMS | Chat, email, social, SMS and more |
| Platforms | Shopify, WooCommerce, BigCommerce, Magento and more | Mainly Shopify; also other ecommerce platforms |
Prices as published or reported in October 2026; Gorgias plan details change often, so confirm on its pricing page.
Selling vs support
Text’s agent is designed to act like a shop assistant: it detects buying intent, asks a question or two and shows matching products with an add-to-cart button. Gorgias shines when your main problem is a large volume of support tickets across many channels.
Pricing differences
Text costs more as you add team members; Gorgias costs more as ticket volume grows. A small team with high volume often prefers Text, while a larger team with modest volume may prefer Gorgias. See Text pricing explained.
Who should choose which?
Best for: Shopify stores that want chat to drive sales
Starting price: From $25/month via Shopify
- Text if you want AI to increase conversion and average order value through chat.
- Gorgias if you need a full ecommerce help desk for a large support team across many channels.
Ready to try? Follow our Text + Shopify setup guide.
Related guides
- How to Set Up the Text AI Agent (Step-by-Step)
- How to Train an AI Agent on Your Website, Files and FAQs
- How to Write AI Agent Instructions (With Prompt Templates)
- How to Add the Text Chat Widget to Your Website or WordPress
- How to Connect the Text AI Agent to Shopify
- How to Create a Custom Skill for the Text AI Agent
- Best AI Customer Service Agents for Small Businesses (2026)
- Text AI Agent Pricing 2026: Plans, AI Resolutions and Real Costs
- Text vs Tidio (2026): Which AI Chat Platform Is Better?
- Text vs Intercom Fin (2026): AI Customer Service Compared
Frequently asked questions
Can I use Text and Gorgias together?
Technically yes, but running two chat widgets confuses customers. Most stores pick one for chat.
Which is better for a new Shopify store?
For a new store with one or two people, Text’s Essential plan or the 14-day trial is an easy way to test AI selling.
Final verdict
For Shopify stores that want an AI sales assistant, Text is the stronger choice. For large, multi-channel support operations, Gorgias remains a top help desk.
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