Text prices its platform per user, and each plan includes a set number of AI resolutions. Understanding both parts is the key to predicting your monthly bill.
Last updated: October 17, 2026. Prices and features change often, so always confirm on the official website before you buy.
Key takeaways
- Essential: $19/user/month yearly ($25 monthly), 1 AI agent, 10 AI resolutions/month.
- Growth: $79/user/month yearly ($99 monthly), 10 AI agents, 200 AI resolutions/month.
- Extra resolutions: $49.50 per pack of 50 (about $0.99 each), added automatically when you run out.
Text plans at a glance
| Essential | Growth | Enterprise | |
|---|---|---|---|
| Price (yearly billing) | $19/user/month | $79/user/month | Custom |
| Price (monthly billing) | $25/user/month | $99/user/month | Custom |
| AI agents | 1 | 10 | Custom |
| AI resolutions | 10/month | 200/month | Custom |
| Custom skills | 10 | 10 | Custom |
| Conversation history | 60 days | Unlimited | Unlimited |
| Teams | 1 | 10 | Custom |
Prices as listed on text.com in October 2026. Every plan has a 14-day free trial with no card required.
What counts as an AI resolution?
Text counts a resolution when the AI agent answers at least one customer question in a conversation, and charges only one resolution per conversation. When you reach your limit, a refill pack of 50 resolutions is added automatically for $49.50.
Because refills are automatic, a busy sale weekend can add packs quickly. Check usage during campaigns.
Real cost examples
| Scenario | Plan | AI chats/month | Estimated monthly cost |
|---|---|---|---|
| Solo store owner | Essential, 1 user, yearly | 60 | $19 + 1 pack ($49.50) = $68.50 |
| Small team | Growth, 2 users, yearly | 200 | 2 × $79 = $158 |
| Growing store | Growth, 3 users, yearly | 400 | $237 + 4 packs ($198) = $435 |
Estimates for illustration only; your bill depends on users, billing period and actual usage.
Which plan should you choose?
Best for: Choose by AI volume and team size
Starting price: Essential $19/user/month (billed yearly)
- Essential if you are testing AI with low chat volume or one person handles support.
- Growth if the AI handles more than about 60 chats a month, you need chat supervision, summaries and reports, or you run several brands.
- Enterprise for SSO, SLAs, white-label widget and custom volumes.
How Text pricing compares
Intercom Fin charges from $0.99 per outcome on top of seats, and Tidio sells Lyro as an add-on. See our AI customer service comparison and the best Text alternatives.
Related guides
- How to Set Up the Text AI Agent (Step-by-Step)
- How to Train an AI Agent on Your Website, Files and FAQs
- How to Write AI Agent Instructions (With Prompt Templates)
- How to Add the Text Chat Widget to Your Website or WordPress
- How to Connect the Text AI Agent to Shopify
- How to Create a Custom Skill for the Text AI Agent
- Best AI Customer Service Agents for Small Businesses (2026)
- Text vs Tidio (2026): Which AI Chat Platform Is Better?
- Text vs Intercom Fin (2026): AI Customer Service Compared
- Text vs Gorgias for Shopify Stores (2026)
Frequently asked questions
Is there a free plan?
No, but there is a 14-day free trial with no credit card.
Can I buy more AI resolutions?
Yes, in packs of 50 for $49.50 on Essential and Growth.
Is the Shopify integration extra?
No, it is included in every plan. On Shopify, billing runs through your Shopify account.
Final verdict
Text is affordable to start, but the real cost depends on AI volume. Start the free trial, measure how many chats the AI resolves in two weeks and pick the plan that covers that volume without many refill packs. Use our ROI calculator method to check the payback.
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