On Shopify, the Text AI Agent can do more than answer FAQs. It reads your live catalog, shows product cards with an add-to-cart button inside the chat and answers “where is my order” questions from your order data.
Last updated: October 17, 2026. Menus and button names can change, so if something looks different, look for the closest matching option.
Best for: Shopify stores that want chat to drive sales
Starting price: From $25/month (billed monthly via Shopify)
What the integration does
- Recommends products from your live catalog based on what the shopper describes
- Shows product cards so shoppers pick a variant and add to cart without leaving chat
- Answers order status, shipping and availability questions
- Shows returning visitors the cart they left behind
- Hands complex cases to your team with the live cart, past orders and lifetime spend visible
Step-by-step: install Text on Shopify
Step 1: Add Text from the Shopify App Store
Search for Text in the Shopify App Store and install it like any other app. A credit card is not needed for the 14-day trial.
Step 2: Review the permissions
The app asks for access to products, orders, customers, store policies and script tags. Text says each permission maps to a feature, for example order data for order-status answers.
Step 3: Let Text sync your catalog
Once connected, Text pulls your products and order data and the widget appears on your storefront.
Step 4: Add store policies to knowledge
Make sure shipping, returns and size-guide pages are in the agent’s knowledge sources. See how to train your AI agent.
Step 5: Write shopping instructions
Tell the agent how to recommend: ask one or two questions (budget, use, size), suggest up to three products and explain why. Use our ecommerce instruction template.
Step 6: Test a full purchase journey
In preview or on your live store, ask for a product recommendation, pick a variant, add it to cart and ask “where is my order” with a test order number.
Test on mobile. Most Shopify traffic is mobile, and product cards should be easy to tap.
Step 7: Turn on handoff and discounts carefully
Keep Transfer to human on. Add a discount only for clear cases, such as a shopper hesitating at checkout. See discount codes in AI chat.
Checkout page chat requires Shopify Plus. On other plans, the widget works on the storefront and the Thank You page.
More AI customer service guides
- How to Set Up the Text AI Agent (Step-by-Step)
- How to Train an AI Agent on Your Website, Files and FAQs
- How to Write AI Agent Instructions (With Prompt Templates)
- How to Add the Text Chat Widget to Your Website or WordPress
- How to Create a Custom Skill for the Text AI Agent
- How to Set Up AI-to-Human Handoff in Text
- How to Offer Discount Codes in AI Chat to Save Sales
- How to Run Multiple AI Agents for Different Websites or Languages
- How to Measure and Improve Your AI Agent Resolution Rate
- Best AI Customer Service Agents for Small Businesses (2026)
- Text AI Agent Pricing 2026: Plans, AI Resolutions and Real Costs
- Text vs Tidio (2026): Which AI Chat Platform Is Better?
Frequently asked questions
Is the Shopify integration an extra cost?
No. Text says the Shopify integration is included in every plan. AI resolutions are still limited per plan.
Can I use Text on several Shopify stores?
Yes. Text supports multi-store and multi-language setups. Multiple AI agents require the Growth or Enterprise plan.
How does Text compare with Gorgias for Shopify?
Read our Text vs Gorgias comparison.
Wrap-up
Install Text from the Shopify App Store, let it sync your catalog, add your policies to knowledge, write shopping-focused instructions and test the full journey from recommendation to order status.
This guide is independent and is not sponsored by Text. Some links may be affiliate links, which never change our recommendations. See our Affiliate Disclosure.