Tidio is a customer service platform for small and mid-sized businesses that combines live chat, a help desk and an AI agent called Lyro. It is especially popular with ecommerce stores that want to answer customers quickly without hiring a large support team.
Last verified: October 14, 2026. Prices and features change often, so always confirm on the official website before you buy.
What is Tidio?
Tidio brings website chat, email and other conversations into one inbox and lets AI handle common questions. Its no-code Flows automate conversations such as welcome messages, order status checks and lead capture, while human agents step in for complex cases.
Key features
Lyro AI agent
Lyro answers customer questions in natural language using your FAQs and knowledge base. Tidio says its customers average a 75% resolution rate with Lyro (a vendor-reported figure), and the Premium plan includes a guaranteed 50% resolution rate.
Live chat and help desk
Chat with visitors in real time, convert conversations into tickets and manage email in the same place.
Flows (no-code automation)
Build automated conversation paths for greetings, discounts, abandoned carts and lead qualification without code.
Integrations
Tidio connects with popular ecommerce and website platforms so agents can see customer and order context.
Tidio pricing
| Plan | Price | Includes |
|---|---|---|
| Free | $0/month | 50 billable conversations/month, 50 lifetime Lyro conversations, 10 seats |
| Starter | $24.17/month | 100 billable conversations |
| Growth | From $49.17/month | From 250 billable conversations |
| Plus | From $300/month + usage | Custom volume |
| Premium | Contact sales | Guaranteed 50% Lyro resolution rate |
The Lyro AI Agent add-on starts at $32.50 per month for 50 Lyro conversations. Annual billing gives two months free. There is a 7-day trial, after which accounts move to the Free plan unless upgraded.
Pros and cons
Pros
- Easy to install and use
- Useful free plan
- AI, live chat and help desk in one tool
Cons
- Lyro AI is priced as an add-on with conversation limits
- Costs grow with conversation volume
Who should use Tidio?
- Small online stores and service businesses
- Teams that want to automate FAQs and order questions
- Businesses moving from email-only support to live chat
Tidio alternatives
- Text.com: AI agent, live chat and help desk with a focus on sales.
- Chatsimple: AI agents for lead qualification.
- CustomGPT.ai: chatbots trained on your own content.
FAQ
Is Tidio free?
Yes. The Free plan includes 50 billable conversations per month and 50 lifetime Lyro AI conversations.
What is Lyro?
Lyro is Tidio’s AI agent that answers customer questions automatically using your knowledge base.
Verdict
Tidio is an easy, affordable way for small businesses to add live chat and AI support. Start on the Free plan, load your FAQs into Lyro, and track how many conversations it resolves before upgrading.
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AI Automation Tools Top 10
Tidio- Live chat, help desk & Lyro AI agent
- Lyro AI answers common questions 24/7
- Free plan with 50 conversations/month