Your AI agent can only help visitors once the chat widget is on your site. Installing it takes about five minutes: you copy one snippet and paste it once in a global place such as your footer.
Last updated: October 17, 2026. Menus and button names can change, so if something looks different, look for the closest matching option.
Best for: Any website, from WordPress blogs to custom stores
Starting price: 14-day free trial, then from $19/user/month
Choose your method
| Method | Best for |
|---|---|
| HTML snippet | Custom sites and most CMS templates |
| WordPress | WordPress and WooCommerce sites |
| Google Tag Manager | Sites that already manage scripts in GTM |
| Shopify app | Shopify stores (see our Shopify guide) |
| Framework SDK | React, Vue or Angular apps |
Method 1: HTML snippet (any website)
Step 1: Open Website widgets
In the Text app, go to Settings → Website widgets.
Step 2: Enter your website URL
Type your site address. You can preview the code even if the site is not live yet.
Step 3: Choose Embed code
Select </> Embed code and click Continue. The HTML tab opens by default.
Step 4: Copy the snippet
Click the generated code to copy it. If a developer installs it for you, use Share setup link instead.
Step 5: Paste it before </body>
Paste the snippet just before the closing </body> tag, in a global footer or layout file so it loads on every page. Save and reload your site.
Step 6: Confirm it is connected
Back in Website widgets, check the status. If it does not say Connected yet, open your site and click the widget once.
Method 2: WordPress
Text offers a dedicated WordPress integration; follow the “Add Text widget to WordPress” article in the Text Help Center if you prefer a plugin-style install. If you would rather paste the snippet yourself, this method works with any theme:
Step 1: Install a header and footer plugin
In WordPress, go to Plugins → Add New and install a code snippets plugin such as WPCode, if you do not already use one.
Step 2: Add the snippet to the footer
Create a new snippet, paste the Text code, set the location to Site Wide Footer and activate it.
Step 3: Clear your cache
If you use a caching or optimization plugin, purge the cache so visitors see the widget.
Some optimization plugins delay or combine JavaScript. If the widget does not appear, exclude the Text script from “delay JS” settings.
Method 3: Google Tag Manager
Create a new Custom HTML tag, paste the Text snippet, set the trigger to All Pages, then preview and publish the container. Text has a separate Help Center article with GTM details.
After installing: quick checklist
- The widget appears on desktop and mobile
- It does not cover your “Add to cart” or cookie banner buttons
- Your AI agent is switched to Accept chats
- Your privacy policy mentions the chat tool and the data it collects
More AI customer service guides
- How to Set Up the Text AI Agent (Step-by-Step)
- How to Train an AI Agent on Your Website, Files and FAQs
- How to Write AI Agent Instructions (With Prompt Templates)
- How to Connect the Text AI Agent to Shopify
- How to Create a Custom Skill for the Text AI Agent
- How to Set Up AI-to-Human Handoff in Text
- How to Offer Discount Codes in AI Chat to Save Sales
- How to Run Multiple AI Agents for Different Websites or Languages
- How to Measure and Improve Your AI Agent Resolution Rate
- Best AI Customer Service Agents for Small Businesses (2026)
- Text AI Agent Pricing 2026: Plans, AI Resolutions and Real Costs
- Text vs Tidio (2026): Which AI Chat Platform Is Better?
Frequently asked questions
Can I use one Text account on several websites?
Yes. Click + New website widget for each site; each one gets its own snippet. To route each site to a different agent, see running multiple AI agents.
Will the widget slow down my site?
Any third-party script adds some load. Install it once in the footer and test your page speed before and after.
Wrap-up
Copy the snippet from Settings → Website widgets, paste it once in your site footer (or via WordPress, GTM or Shopify), and confirm the status shows Connected. Then set up your AI agent if you have not already.
This guide is independent and is not sponsored by Text. Some links may be affiliate links, which never change our recommendations. See our Affiliate Disclosure.